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Dale Steinbacher

Entrou em 13 de jan. de 2022

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Última atividade em 27 de jun. de 2024

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Atividade mais recente por Dale Steinbacher

Dale Steinbacher comentou,

Comentário na comunidade Feedback - Admin Center

Thanks Patrycja,

The image you provided above is what we expect to see on our end and I appreciate your taking the time to look into this for our instance.

Best,

Dale

Exibir comentário · Publicado 27 de jun. de 2024 · Dale Steinbacher

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Dale Steinbacher comentou,

Comentário na comunidade Feedback - Admin Center

Hi Pati,

Please find a screenshot of the action section of our macro page below. I have highlighted the area that the “view placeholders” button is hiding at the moment. There is no text or thumbnails that pop up to let you know that the placeholders are there.

Exibir comentário · Publicado 26 de jun. de 2024 · Dale Steinbacher

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Dale Steinbacher comentou,

Comentário na comunidade Feedback - Admin Center

I'd like to ask if you could make the “placeholders” option visible again. The button to view placeholders is invisible and very difficult to locate unless someone shows you where to find it. I suggest making it more visible so agents don't have to struggle to find the tools available.

 

Exibir comentário · Publicado 25 de jun. de 2024 · Dale Steinbacher

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Dale Steinbacher comentou,

ComentárioManaging Talk

Are there settings that determine if a greeting is looped? I just set up an IVR greeting and in testing, the greeting is on a continual loop. I'd prefer if the greeting only played once. 
I understand functionality may differ for hold/wait greetings, but for an IVR greeting, can we prevent it from looping?

Exibir comentário · Publicado 03 de abr. de 2024 · Dale Steinbacher

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Dale Steinbacher comentou,

Comentário na comunidade Feedback - Admin Center

Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.

Exibir comentário · Publicado 24 de mar. de 2023 · Dale Steinbacher

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Dale Steinbacher comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Adding my support for an unmerge option as well. Accidental merges are problematic and restricting access for ticket merging to the admin level is not a viable work-around with the volume we have.

Exibir comentário · Publicado 31 de mar. de 2022 · Dale Steinbacher

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Dale Steinbacher comentou,

Comentário na comunidade Feedback - Voice (Talk)

We would like the ability to transfer a call to the voicemail for a group that is not online. Some of our units have different operating hours and it is easier to transfer a call to the appropriate voicemail than take notes and reassign a ticket. Is this something that can be done in the Talk yet?

Exibir comentário · Publicado 13 de jan. de 2022 · Dale Steinbacher

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