Dale Steinbacher
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Dale Steinbacher comentou,
Adding my support for an unmerge option as well. Accidental merges are problematic and restricting access for ticket merging to the admin level is not a viable work-around with the volume we have.
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Dale Steinbacher comentou,
We would like the ability to transfer a call to the voicemail for a group that is not online. Some of our units have different operating hours and it is easier to transfer a call to the appropriate...