Dale Steinbacher

1. Comunidade
2. Feedback - Admin Center
3. Agent must not be able to change his email address

Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.

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• Dale Steinbacher
• Criado 24 de março de 2023 23:52
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

Adding my support for an unmerge option as well. Accidental merges are problematic and restricting access for ticket merging to the admin level is not a viable work-around with the volume we have.

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• Dale Steinbacher
• Criado 31 de março de 2022 18:43
• 3 votos

1. Comunidade
2. Feedback - Voice (Talk)
3. Transfer to Offline Agent

We would like the ability to transfer a call to the voicemail for a group that is not online. Some of our units have different operating hours and it is easier to transfer a call to the appropriate...

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• Dale Steinbacher
• Criado 13 de janeiro de 2022 19:21
• 0 voto