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Raphaël Péguet - Officers.fr's Avatar

Raphaël Péguet - Officers.fr

Entrou em 19 de dez. de 2021

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Última atividade em 29 de dez. de 2023

Zendesk Certified Consultant

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Atividade mais recente por Raphaël Péguet - Officers.fr

Raphaël Péguet - Officers.fr comentou,

ComentárioWeb Widget documentation

Federico Costa of course.

Allison Sargent this is different because ask for details asks the questions to the customer whether here you can populate the answer based on information of your website without asking.

 

@Zendesk Can you certify that others metadata than the 4 about authentication (mail, name, external id, status) can be used as variables in the flowbuilder please??

 

It would be nice that you add screenshots to reassure people that metadata are shown in the flow builder

Exibir comentário · Editado 24 de out. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

ComentárioBusiness rules

I'm sure I've seen somewhere placeholders (tags) for nested drop-down list fields that return the first value, but I can't remember how it's written.

For example, if you have a field with the value: Restaurant::Français::5 étoiles, it will only return Restaurant.
If you ever have it somewhere... (but without liquid)

Best regards,

Raphaël

Exibir comentário · Publicado 11 de out. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

ComentárioMultiple language support

Can we create new dynamic content by importing or this is only to update?

Exibir comentário · Editado 04 de out. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

ComentárioTalk basics

Benineses numbers are not on the list of accessible number in this webpage but it is in the self service buying part of Zendesk. Can you confirm benineses numbers are available?

 

Best regards,

Exibir comentário · Publicado 24 de ago. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr criou uma publicação,

Publicação Feedback - Developer Platform

Hi,

We know how to send ticket info with webhooks but not attachment links.

We know how to write it with liquid but as it is not supported by webhooks we fail...

If some ones knows the syntax you're welcome 😇 

Best regards!

Raphaël

Publicado 04 de ago. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

ComentárioUsing legacy AI agent functionality

Hello 

I saw while trying that when the flow builder API calls succeeds but finds an answer where ALL the saved variables are not present the flow builder takes the API failed path..

It's very unlogical :s

My use case is to use answer bot api into the flow builder. So i've saved as variables the url and the title of the 3 first articles. and every time the API calls finds 3 articles it works, but when it finds 1 or two articles the flow builder takes the "fail path"

Exibir comentário · Editado 24 de jul. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

ComentárioCall routing, greetings, IVR, and recordings

Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

Exibir comentário · Publicado 20 de jun. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

ComentárioCall routing, greetings, IVR, and recordings

When I click Save as it gives me a txt file! 

Exibir comentário · Publicado 20 de jun. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

ComentárioUsing AI agents for messaging

Hi Zendesk, 

Images doesn't render well in every format it would be nice that you suggest in your article, picture sizes :) 

Best regards,

Raphaël

Exibir comentário · Publicado 22 de mai. de 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It used to work with created_at only but now _with_timestamp is mandatory, like this created_at_with_timestamp

Exibir comentário · Publicado 05 de mai. de 2023 · Raphaël Péguet - Officers.fr

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