Raphaël Péguet - Officers.fr

1. Comunidade
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi Zendesk Community, I did as explained:  Made the checkbox mandatory and filled the 3 variables in the code (checkbox ID, dropdown ID and i kept abcd as a value) and for any other value than abcd...

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Editado 21 de março de 2023 22:44
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

This is still a big issue. Every agents of the company can access make outgoing calls with any number of the company. This should not be marked as "Answered" because the issue is still existing  

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Editado 20 de março de 2023 11:44
• 0 voto

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Adding rich content to answers in Flow Builder

HI Dane the add a button option is very nice but variables cannot be added as link..

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 13 de março de 2023 17:52
• 0 voto

1. Bots and automation
2. Answer Bot documentation
3. Understanding everywhere you can use Answer Bot

Marine thanks ! I succeeded via an API call, Charlene Javier of course :-)

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 28 de fevereiro de 2023 15:35
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Send Custom Organization field content into a Custom Ticket Field

Hi Benjamin Lamiable, How do you try?  You have to put a value in the ticket.id otherwise it will not work.  + I tried: {{ticket.organization.custom_fields.important_information.title}} and it didn...

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 27 de fevereiro de 2023 10:14
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Send Custom Organization field content into a Custom Ticket Field

Hi Benjamin, I think you should remove .json at the end of the URL  Best regards, Raphaël

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 24 de fevereiro de 2023 16:44
• 0 voto

1. Comunidade
2. Zendesk SDKs
3. Zendesk Messaging Android: How to restart the Messaging with new session?

Hi not to be rude but to notice to Zendesk that this is not a solution to restart the flowbuilder. The only option I see is to say in the last message "type restart to restart" and to add the keywo...

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Editado 23 de fevereiro de 2023 18:12
• 0 voto

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Providing agents with more information using the Iframe and Text apps

Bea B Hi!  I failed too with Sharepoint, did you find a way please ? :s    Best regards, Raphaël

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 22 de fevereiro de 2023 17:08
• 0 voto

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Hi!  This is so hard to find (and I saw the documentation) the right way to write the url to get via API results for a certain query !  You write: "The only mandatory parameter is filter[locales]. ...

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Editado 21 de fevereiro de 2023 09:58
• 0 voto

1. Comunidade
2. Zendesk APIs
3. User Segment API not working for end user

Hi Gaby Bitar !  Thank you very much, it helps I will try after some rest 😛 Best regards, Raphaël

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 17 de fevereiro de 2023 09:17
• 0 voto