Raphaël Péguet - Officers.fr

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Flow Builder to create a social messaging bot

Hi Zendesk,  Images doesn't render well in every format it would be nice that you suggest in your article, picture sizes :)  Best regards, Raphaël

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 22 de maio de 2023 09:42
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Satisfaction - 1(!) Follow Up after good Satisfaction rating

It used to work with created_at only but now _with_timestamp is mandatory, like this created_at_with_timestamp

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 5 de maio de 2023 13:39
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Satisfaction - 1(!) Follow Up after good Satisfaction rating

Mine stopped working since 03/31/2023 and it's not because of security settings / password / user changes on my side

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 5 de maio de 2023 13:35
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Images size issue - Confluence / Guide Sync

Thanks Pulkit Pandey I added the code but saw no changes. Also for information in the guide editor the size is already wrong. Here is the link to an article with the issue

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 26 de abril de 2023 10:15
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Images size issue - Confluence / Guide Sync

Hi Pulkit Pandey and Bruce Michelsen Regarding your answers to this post. I wonder if you might know please :s?  Best regards, Raphaël

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Editado 26 de abril de 2023 09:49
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Turning nested field options into usable placeholders with dynamic content

Nice tip!

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 7 de abril de 2023 09:49
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi Zendesk Community, I did as explained:  Made the checkbox mandatory and filled the 3 variables in the code (checkbox ID, dropdown ID and i kept abcd as a value) and for any other value than abcd...

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Editado 21 de março de 2023 22:44
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

This is still a big issue. Every agents of the company can access make outgoing calls with any number of the company. This should not be marked as "Answered" because the issue is still existing  

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Editado 20 de março de 2023 11:44
• 0 voto

1. Bots and automation
2. Custom bots and bot building documentation
3. Adding rich content to answers in Flow Builder

HI Dane the add a button option is very nice but variables cannot be added as link..

• Visualizar comentário
• Raphaël Péguet - Officers.fr
• Criado 13 de março de 2023 17:52
• 0 voto