Raphaël Péguet - Officers.fr
Zendesk Certified Consultant
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Atividade recente por Raphaël Péguet - Officers.fr-
Export ticket attachments via Webhook
Hi, We know how to send ticket info with webhooks but not attachment links. We know how to write it with liquid but as it is not supported by webhooks we fail... If some ones knows the syntax you'r...
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Images size issue - Confluence / Guide Sync
Hi Zendesk Community, Small images sizes (only) are too much increased while synchronizing Confluence articles to Zendesk using the KolibriDigital integration app. Does somebody has ever fixed this...
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Use User Segment in Guide Templating systeme
Hi Zendesk Community !! :) I would like to run a specific script if a user is on a specific user segment. Do you have the solution? Best regards, Raphael
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Show user field in the help center
Hi, Let's say we're consultancy company and would like to provide to our customer via Zendesk Help center (especially the profile page) info to that we would have stored in user fields such as the...
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How to add fading text in a form field (to show a suggestion)
Dear Zendesk community! Here : Prepopulate the fields of custom ticket forms Shows how to prepopulate a field with text. Does some body now how to put text that fades when the user click on the ...
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Use user info on the flow builder without asking him info
Hi, We loaded the data info about the customer when this one use messaging but I cannot figure out how to use this info in the flow builder to create condition. For example: If the customer is plat...
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In guide, in forms: put ticket fields side by side
Dear Zendesk Community, We would like to manage a form via Zendesk which recquires a lot of info to be put in fields. Like below but up too + than 20 rows: Do you know how to put a field side by ...
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Talk: Recevoir des SMS sur un fixe
RespondidaBonjour la communauté Zendesk, Pour certaines raisons/intégrations il peut être nécessaire de recevoir des SMS sur les fixes, est-ce activable via Zendesk? Car actuellement quand j'écris un SMS à u...
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Feedback: Explore attribute "Call group is default" is Wrong
RespondidaHi i'd like to notice that the attribute "call group is default" available on talk metrics is wrong. It's shows false whenever it is true. Especially on abandoned calls
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Product Feedback: Impossibility of having a ticket without organization (when the requester is in one)
Impossibility of having a ticket without organization (when the requester is in one): Feature Request Summary: When a user is in an org his/her tickets are automatically linked to this organi...