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Kacey Zeccola

Entrou em 18 de out. de 2021

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Última atividade em 28 de out. de 2024

Zendesk Community Manager

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Atividade mais recente por Kacey Zeccola

Kacey Zeccola comentou,

Comentário na comunidade Q&A - Account and billing

Hi there - I have raised a private ticket on your behalf with our support team. A member of our team should respond shortly.

Exibir comentário · Publicado 15 de ago. de 2024 · Kacey Zeccola

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Kacey Zeccola comentou,

Comentário na comunidade Q&A - Help center and community
Hi Tom,
 
I apologize for any inconvenience this has caused, but I can see now that you are in communication with our support team via a private ticket to assist you with your renewal questions. Please continue to communicate there, but feel free to let us know if you continue to experience any issues.

Exibir comentário · Publicado 21 de mar. de 2024 · Kacey Zeccola

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Kacey Zeccola comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hi Ignacio,
I see that you have a private ticket open with our team - they will continue to investigate this with you, but let us know if you have any other questions. 

Exibir comentário · Publicado 24 de jan. de 2024 · Kacey Zeccola

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Kacey Zeccola comentou,

Comentário na comunidade Q&A - Account and billing

Hi there, 

Thank you for bringing this to our attention. I have created a private ticket on your behalf where our support team will respond to you momentarily. I appreciate your patience!

Exibir comentário · Publicado 17 de jan. de 2024 · Kacey Zeccola

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Kacey Zeccola comentou,

ComentárioGetting started with Zendesk AI

Hi TradeX Admin I will create a private ticket to discuss this further with your account manager. You should be hearing from them shortly. 

Exibir comentário · Publicado 16 de nov. de 2023 · Kacey Zeccola

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Kacey Zeccola comentou,

Comentário na comunidade Q&A - Tickets and email
Hi Steve,
 
I have created a separate ticket on your behalf so our support team can work with you directly to recover the assignee field. 
 
You should receive an email shortly stating your ticket has been created and they will follow up with you as soon as possible.
 

Exibir comentário · Publicado 25 de out. de 2023 · Kacey Zeccola

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Kacey Zeccola comentou,

ComentárioZendesk Customer Support

Hi Egi,

Apologies for the inconvenience here - I have submitted a ticket to our support team and a member of our team should be in touch shortly.

Exibir comentário · Publicado 18 de out. de 2023 · Kacey Zeccola

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Kacey Zeccola comentou,

ComentárioHow to manage subscriptions and billing for Talk and Text

The link has been updated, thank you bill cicchetti!

Exibir comentário · Publicado 11 de out. de 2023 · Kacey Zeccola

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Kacey Zeccola comentou,

ComentárioAccounts and billing

Hi D Hooper I'm glad to see that you were able to get in contact with your account manager today, but let us know if you need any further assistance.

Exibir comentário · Publicado 11 de out. de 2023 · Kacey Zeccola

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Kacey Zeccola comentou,

ComentárioSubscriptions and licenses

Hi Marianne,

I'm sorry to hear about this - please hang tight while I track down the right folks for you internally.

Exibir comentário · Publicado 28 de set. de 2023 · Kacey Zeccola

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