Nikki Stockton

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Configuring the context panel in the Zendesk Agent Workspace

I had the wrong template name in the other brands.  All good now thanks.

• Visualizar comentário
• Nikki Stockton
• Criado 20 de julho de 2023 10:52
• 0 voto

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Configuring the context panel in the Zendesk Agent Workspace

It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands?  ...

• Visualizar comentário
• Nikki Stockton
• Criado 14 de julho de 2023 10:41
• 0 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating a ticket from a comment on a knowledge base article

Does the comment notify anyone?

• Visualizar comentário
• Nikki Stockton
• Criado 14 de julho de 2023 05:42
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. having notification when a new customer is register

Is it possible to pull a report on "new" users?

• Visualizar comentário
• Nikki Stockton
• Criado 12 de setembro de 2022 07:37
• 0 voto

1. Chat
2. ...
3. General questions about live chat
4. Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?

Hi, Can we stop the trigger from applying to a current open ticket? Thanks Nikki

• Visualizar comentário
• Nikki Stockton
• Criado 10 de agosto de 2022 23:36
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enforce required ticket fields to be filled prior to merging

Agreed, I also see a lot of my tickets with Null values due to this.  I then have to go through them and verify them - painful!  Thanks,Nikki

• Visualizar comentário
• Nikki Stockton
• Criado 10 de agosto de 2022 23:12
• 3 votos