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Krithiga Karunanithi

Entrou em 12 de fev. de 2023

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Última atividade em 06 de set. de 2024

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Krithiga Karunanithi comentou,

ComentárioZendesk messaging

Hi there, when my colleague Ashley Taylor and I creating a messaging trigger, and sending a messaging to the customer we're unable to also set the icon - is this possible? We have built our messaging experience for our customers with consistent branding and want this to also align. 

Exibir comentário · Publicado 06 de set. de 2024 · Krithiga Karunanithi

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Krithiga Karunanithi comentou,

ComentárioWorking with articles in the knowledge base

Hi it seems like it is no longer possible to set a light agent as the Owner is this correct? This ability was really key to our team managing our light agents ability to own and manage their article content.

Additionally it seems like a Group can now be set as the Owner? Has this changed since the comment May 2023?

 

Exibir comentário · Publicado 23 de jan. de 2024 · Krithiga Karunanithi

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