Nick S
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Atividade mais recente por Nick S-
Nick S comentou,
+1 on this. We had this functionality in Chat which was helpful in protecting agents from abusive or inappropriate behaviour. To now have no way to stop these pests feels like a step in the wrong d...
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Nick S comentou,
+1 on the above comments - this would be particularly handy for our internal staff who often contact multiple times for different issues via the widget. New Conversation button would allow them to ...
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Nick S comentou,
Hey Chris Haussler I may have a possible solution. If you use Conditional Formatting at all it seems to address it for me. Not ideal but is a workaround. We needed to redesign one of our processes,...
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Nick S comentou,
I'd love to see this feature added to individual line configurations as it's handy for some teams (but not everybody). For our teams with high call volumes, having it automatically answer would mea...
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Nick S criou uma publicação,
End-User Provide Contact Details for Digital Line
RespondidaFeature Request Summary: Digital Lines should have the ability to obtain information from the end-user prior to initiating a call, much like when they begin a live chat. Description/Use Cases: ...
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Nick S comentou,
Hi team, does Zendesk support custom ticket placeholders in the subject field? $('#request_subject').val("Credit Request - Agency name: {{ticket.ticket_field_ID}}, CID: {{ticket.ticket_field_ID}}")...
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Nick S comentou,
+1 on this. Seems odd that agents can bypass the field requirement to submit a request. Anybody know of any workarounds?
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Nick S criou uma publicação,
Amend App Timing Out Error Notification
Feature Request Summary: Zendesk should amend the error message "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrat...
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Nick S comentou,
I support this post - all lines are not relevant to all agents, and it's time-consuming (and frustrating for our agents) to need to scroll through our list of lines to find the one which is relevan...
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Nick S comentou,
We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not...