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Tony Schumacher

Entrou em 16 de out. de 2021

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Última atividade em 16 de out. de 2021

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Tony Schumacher comentou,

ComentárioTicket management

Hi Beau,

 

Thanks for getting back to me so quickly. I already have triggers setup to close those tickets out but thank you for the suggestion. I was hoping there might be a way to have those specific tickets not even appear in my All Tickets view or blocked somehow from being accepted. Any ideas?

 

Thanks again for the help!

Exibir comentário · Publicado 26 de ago. de 2021 · Tony Schumacher

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Tony Schumacher comentou,

ComentárioTicket management

Hello,

Our dev team sends us notifications that we use for taking action but they also send us testing emails that we do not want in our general ticket que and are identified by the title in the subject line. I would like those emails to go to the Suspended folder. Is there a way to filter or reroute certain tickets by subject instead of by the user email address?

 

Thanks for the help!

Exibir comentário · Publicado 26 de ago. de 2021 · Tony Schumacher

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