Joel W. Ganong

• What will trigger the need for you to merge an org?

Some of our sub-organizations changed email domains and some users have multiple email addresses. We can make sure new tickets are generated on the correct organization, but historical tickets that are closed will be listed incorrectly.

Our Zendesk instance was previously configured in a way that organization membership didn't matter as all agents worked all tickets. Now we need the additional granularity that orgs provide and would have to manually clean up almost a decade of tickets. 

• How often do you encounter the need to merge organizations?

We don't anticipate needing to merge organizations often, this would be useful mostly for historical cleanup/consolidation and the occasional missed email domain.