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April Schultz

Entrou em 16 de out. de 2021

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Última atividade em 01 de dez. de 2022

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April Schultz comentou,

ComentárioTicket management

Is there any plan to add Followers as an allowed field to bulk update? 

Exibir comentário · Publicado 17 de mar. de 2022 · April Schultz

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April Schultz comentou,

ComentárioBuilding reports

How do I create an attribute that shows the date a ticket's status was changed from solved to closed? The new feature of being able to redact on a closed tickets will pose a problem in our current queries. It appears that if you redact on a closed ticket, the 'Ticket updated - date' field is updated to the date the redaction took place. We are displaying 'Ticket updated - date' with the 'Status' of closed on many queries since before this new feature, that date would never change. 

Exibir comentário · Publicado 22 de set. de 2021 · April Schultz

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