Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
-
Atividade total1698
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por9 usuários
-
Votos830
-
Assinaturas466
Visão geral da atividade
Atividade mais recente por Heather Rommel-
Heather Rommel comentou,
BIG thumbs up to 30 days of macro usage. And hopefully a hyperlink to a list of tickets where the macro was used. I agree adding tags to each macro gets a bit funky and we can't tell timeframe, etc.
-
Heather Rommel comentou,
Is there a way to deactivate "Request Article"? We have a different process for this and don't want to cause confusion. @Dane or Tetiana Gron?
-
Heather Rommel comentou,
I WOULD LOVE THIS!!! So many fields/options I would disable for Agents in macros, probably by their group and/or role! Great suggestion.
-
Heather Rommel comentou,
Hi all! I have the pleasure of setting up yet another new instance (yay!) and it's global. So of course I went in and started at GMT+0 and worked my way through all the global timezones for schedul...
-
Heather Rommel comentou,
Hi Jonathan Cilley, I wish there was a way to do Parent Groups but unfortunately not. What I've done in the past is create a custom field called for Parent Group and used a series of triggers to se...
-
Heather Rommel comentou,
Hi team! Dropping a note to ask when "Views" will be on the list of items we can search for?
-
Heather Rommel comentou,
Hi Emily, If I leave out the status condition, it will assume I want all tickets and include Closed tickets as well (up to ~4 months until they are archived). What I usually do is add a condition t...
-
Heather Rommel comentou,
This error about invalid calculations that Dan R. references above is coming up for us too. Today it's occurring on the CSAT tab of the main Support dashboard....
-
Heather Rommel comentou,
Hi Katie Edwards, In that scenario, you'd leave "agents can edit" checked and solve for that a different way. Yes, something has to be checked there! Depending on your use case, you might want to 1...
-
Heather Rommel comentou,
Hi Sunil Gaikwad, I don't know of a way to add each Jira comment automatically. But a Jira user can navigate to the Zendesk tab under Activity and add a comment there. Depending on how you set the ...