Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Atividade recente por Heather Rommel-
Hi all! I have the pleasure of setting up yet another new instance (yay!) and it's global. So of course I went in and started at GMT+0 and worked my way through all the global timezones for schedul...
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Hi Jonathan Cilley, I wish there was a way to do Parent Groups but unfortunately not. What I've done in the past is create a custom field called for Parent Group and used a series of triggers to se...
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Hi team! Dropping a note to ask when "Views" will be on the list of items we can search for?
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Hi Emily, If I leave out the status condition, it will assume I want all tickets and include Closed tickets as well (up to ~4 months until they are archived). What I usually do is add a condition t...
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This error about invalid calculations that Dan R. references above is coming up for us too. Today it's occurring on the CSAT tab of the main Support dashboard....
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Hi Katie Edwards, In that scenario, you'd leave "agents can edit" checked and solve for that a different way. Yes, something has to be checked there! Depending on your use case, you might want to 1...
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Hi Sunil Gaikwad, I don't know of a way to add each Jira comment automatically. But a Jira user can navigate to the Zendesk tab under Activity and add a comment there. Depending on how you set the ...
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Great stuff!! I look forward to seeing this! Most of the feature requests around the home page has been to allow us to customize it. Is there going to be any of that? For example, we may want to ha...
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I looked into doing this, but we face issues when there's more than 1 Jira ticket. What do you do in those cases Jake Warren?
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Love this! Thank you! Wondering if this will lead to a Search & Replace functionality?