Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Última atividade
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Publicações
Atividade recente por Heather Rommel-
Save ticket updates on macros for Side Conversations and reduce clicks and errors!
We've noticed quite a hole in the use of macros for Side Conversations we're hoping Zendesk will close. When we start a Side Convo via Macro, we have to 1. Select the macro and run it 2. Click Send...
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Activating Followers/CC functionality should NOT expose our emails
Hi PMs! I am shocked not to see this in feedback already. I did find a comment on at least one of the posts, though, so I hope this rings true to other folks also: We were investigating turning on ...
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Side Conversations - Let us adjust the height and width
Requesting that we can change the size of the Side Conversation box while it's open. We started using side conversations and are finding that we need to be able to see the title and comments in the...
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Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status
The power of Jira and Zendesk together... it's just beautiful. Out of the box, the integration allows Zendesk Agents to create or link a Jira ticket to a Zendesk ticket. However, this may not be ...
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Explore Dashboard - can we hide or collapse "Try out new improvements in Dashboard Builder beta"
Explore Dashboard - can we hide or collapse "Try out new improvements in Dashboard Builder beta"? This has persisted for some time.... we'd like our screen real estate back! We have quite a few das...
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Guide Searchbar - Index content AND headings only when using "how can we help" before user clicks enter
Right now on the Zendesk Guide searchbar only titles and headers of KB articles are influencing what shows to end users for the articles suggested BEFORE the user clicks enter/submit. In some cases...
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Save Filters and Additional Columns for Team Member Page
Hi! I like the new Team Members layout, thank you! I am hoping you'll consider letting us add whatever columns we want. Right now, we are only given Name Email Product access Last sign-in. However,...
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Do a search from within a View and keep that search limited to the tickets within that View
PlanejadaWe do thousands and thousands of tickets per month and we are usually searching for a word that exists within a subset of tickets. It's very cumbersome to try to duplicate the view setup from withi...
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Jira Integration App - Hide Zendesk Comments in Jira Unless Notify Used
I'm wondering if you can please add more options for settings on the VERY COOL Jira app. For example: 1. it would be great (and more secure) to be able to turn this setting OFF: WITHIN Jira: Li...
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Show complete Organization name on User Profile (It's cut off!)
Hi! I am hoping that Zendesk will please allow the Organization names to appear in full on hover. Bonus points for allowing us to drag the bar to fit our own preferences. Here's what I mean (this o...