Jon Miron

Hi Zendesk team!

I’m looking for a step-by-step way to handle setting up high-ticket volume alerts over the weekend within Zendesk without needing to rely on a third-party app. This seems like a feature that could add a lot of value, and I’d love to know if it’s on the product roadmap.

Also, are there any documented technical workarounds or detailed steps we could take using the Zendesk API? Any insight would be great!

Thank you!

Arianne Batiles I want to reiterate the importance of this condition request for Zendesk triggers. It would serve as a valuable function for alerting companies about urgent issues. For instance, if we receive a significant number of tickets within a short period, this condition can flag the situation as urgent, potentially requiring someone to log in during off hours to address it. 

Adding another vote for this! Thanks Team Zendesk.

@Team Zendesk, can we kindly get some attention/prioritization on this thread and similar ones about Messenger? It's an excellent product suggestion to fix a significant papercut in our user experience. Thank you!

this is business-critical for us and greatly reduces the value of the Messenger experience for our customers-- please prioritize this enhancement for long-form text input. 

🙏

+1 . bumping this thread.

+1 to dsteinberg's feedback , "There's no need whatsoever for them to create an account. Disabling these welcome emails from going out is necessary to avoid customer confusion."

For the record, after a client reached out during initial testing (not full migration where MANY clients would have been impacted) I found a way to disable these emails. However, I believe all of us are really asking for a holistic product solution-- one central location for shutting off Zendesk Sign (for our clients) in its entirety.

This issue caused an unnecessary disruption for our customers. Hoping this comment will help folks down the line.