Mathias Lakshøj-Hansen
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Atividade mais recente por Mathias Lakshøj-Hansen-
Mathias Lakshøj-Hansen comentou,
To add to the choir.We've onboarded two new segments to our Zendesk tenant and restructured one.Right now all primary users are on 12 views, which means that we have to prioritise what views we wan...
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Mathias Lakshøj-Hansen comentou,
+1
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Mathias Lakshøj-Hansen comentou,
We've run into this "issue" a couple of times as well. About once a month we recieve several hundred automated tickets.They only differ in the end of the subject and we can't see it in our personal...
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Mathias Lakshøj-Hansen comentou,
I can follow what you mean Matthew, but I would like the feature that Nikki suggests - being able to add comments like on side conversations. What I would appreciate would be that internal comments...
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Mathias Lakshøj-Hansen comentou,
I've ran into this issue a couple of times.Right now we recieve a lot of emails, up to 200, from the same sender over an hour. Most of them are caught in zendesks spam, but because there is a mailg...
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Mathias Lakshøj-Hansen comentou,
The organisation column is more essential than the description in our case.As previously stated we also use problem tickets in terms of service degradation or outage. In most cases we need to conta...
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Mathias Lakshøj-Hansen comentou,
To chime in with the choir. We use guide to also post changelogs for our products/apps. Because of the product we provide apps for is constantly updating, so must we. If we need to create a new art...
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Mathias Lakshøj-Hansen comentou,
I just want to add that this is the main reason we still use legacy - As long as the reply section is at the bottom our time spent on tickets will increase somewhat significantly.All our correspond...
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Mathias Lakshøj-Hansen comentou,
This is one of the reasons we still use legacy, so it would be very much appriciated if this could be reverted to showing subject or the possibility of deciding what the tab shows via Admin settings.
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Mathias Lakshøj-Hansen comentou,
Hi C.J;I get what you mean but I would argue that it could be important to know if a ticket had gotten an update without a comment. It might be that you could have set up some automations or trigge...