David Dunstan

Hi, 

A few of our customers have fed back that the order in which the ratings are listed (negative at the top, positive at the bottom) can sometimes lead to errors when giving feedback as they assume the top would be positive, is there any plan to make this customisable?

Also, currently when the neutral option is selected this comes through as bad satisfaction, whereas we believe this should be positive, are there plans to make this customisable too?

Thanks