Kate
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Kate comentou,
mind on hiatus When you mean closed, do you really mean solved? Meaning, when you solve a ticket you want a the following scenarios: - Solving without notifying the user- Solving with notifying th...
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Kate comentou,
Got it - You could use the COUNT(Tickets), add a filter for ticket type (incident), add the Ticket problem ID then filter the Ticket problem ID to Null and it should return the count of all non-as...
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Kate comentou,
Hey Reshma Patel You should be able to report on the count of incidents by problem ID, but you won't be able to see any details about the Problem tickets themselves on the report. If you do know th...
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Kate comentou,
No worries - I genuinely appreciate the information you've provided so far, and appreciate you taking the time to share so much of it!
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Kate comentou,
Hi Kelly-Anne Thank you again for the detailed explanation - I definitely appreciate your effort! Apologies for not making myself clearer - the excel portion makes sense, but my question is how y...
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Kate comentou,
Let me clarify - so, you are manually filtering by ticket problem ID then to build the tables?
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Kate comentou,
Hi @Kelly-Anne Richardson Thank you for the additional information. On your first screenshot, is that just an image inserted from your excel table? I have historically been simply exporting and do...
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Kate comentou,
Hi @Kelly-Anne Richardson I appreciate the assistance, but that is not a solution to this issue. You don't actually need a custom attribute at all if you want to get the Problem ticket subject nam...
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Kate comentou,
Scott Allison What CJ displayed is what we typically experience. It's good to know I can flip the sort, but that is an unintuitive process. I will try to capture the delay we see between creation ...
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Kate comentou,
I have to re-echo what Dani is saying here. I have no idea who this change was implemented for, except for large-scale organizations, and, perhaps cynically, feels as though Zendesk is trying to pr...