Angelweb SAS

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Making it easier for agents to find Macros

Having a multi-brand account as well, we have the same problem with macros. There are many we waste time, while they exist to save us time.

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• Angelweb SAS
• Criado 15 de junho de 2021 12:43
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Views limitation

Clearly, it is essential to be able to display all the views. We are a multi-brand account, so we have a lot of views, and our team needs to see everything because we deal with all the brands. It d...

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• Angelweb SAS
• Criado 15 de junho de 2021 12:40
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

We need it too, weird that it isn't already planned.

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• Angelweb SAS
• Criado 15 de junho de 2021 12:36
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

This is exactly the functionality that we currently badly need as a multi-brand account ! It is really time to be able to enjoy it with the native Zendesk views (which are nevertheless great), with...

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• Angelweb SAS
• Criado 15 de junho de 2021 12:26
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Different colored messages in ticket

Very good idea, a bit like a chat conversation.

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• Angelweb SAS
• Criado 15 de junho de 2021 12:22
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Side conversation thread order

Our team totally agrees with this idea.

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• Angelweb SAS
• Criado 15 de junho de 2021 12:18
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Hello, that would be really nice indeed.

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• Angelweb SAS
• Criado 14 de junho de 2021 12:53
• 3 votos