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Jasper Gonzales

Entrou em 27 de out. de 2021

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Última atividade em 25 de nov. de 2023

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Jasper Gonzales comentou,

ComentárioSecurity and user access in Zendesk Support

What filters should be used when looking up for suspended agents?

Exibir comentário · Publicado 26 de set. de 2023 · Jasper Gonzales

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Jasper Gonzales criou uma publicação,

Publicação Q&A - Objects, workspaces, and rules

When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:

While working on this ticket we noticed that you have (x) requests that are waiting for your reply. Please go to your My Messages to check on updates.

Any suggestions on how to achieve this? Thanks!

Publicado 10 de fev. de 2023 · Jasper Gonzales

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Jasper Gonzales criou uma publicação,

Publicação Feedback - Voice (Talk)

We'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.

Publicado 02 de jan. de 2023 · Jasper Gonzales

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Jasper Gonzales criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Use case:
This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply.

Current process:
Agents copy billing data from contract room
Agents paste billing data to Google Sheets
Agents edit the data in Google Sheets
Agents paste the table directly to the ZD editor
Table columns are 100% expanded, no way to adjust column width

Publicado 01 de nov. de 2022 · Jasper Gonzales

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