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Lengow

Entrou em 11 de mar. de 2022

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Última atividade em 19 de ago. de 2022

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Lengow comentou,

ComentárioMeasuring success

Thank you @...! Looking forward to that release!

Exibir comentário · Publicado 12 de ago. de 2022 · Lengow

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Lengow comentou,

ComentárioMeasuring success

Hi! Is there a way to define and apply OLA policies for standard tickets (not using side conversations)? Thanks!

Exibir comentário · Publicado 11 de ago. de 2022 · Lengow

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Lengow criou uma publicação,

Publicação Feedback - Help Center (Guide)
Dear Zendesk team,

We have enabled 6 languages in our HelpCenter.
Form for our client is available for 6 languages, but all articles are not translated in all these languages (translation rate varies from 100% to none according to the language).
Our knowledge base has English as default language.

What we would like is:
When a user is on a dedicated language (let's say German for instance which is 20% translated), when the article is not available in German, the article would be displayed in English on the /de/ url.
In other words, if the article does not have the translation available, the source version is displayed (in our case, the English version). 
 
A solution would be to copy/paste English in all articles where translation is not done, but that would be too much work to be done, and too much work to proceed when updates will be done.

Is there anything planned to improve this use case?
Thanks for your attention on this topic!

Publicado 08 de abr. de 2022 · Lengow

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