Richard Braun

We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that just shows the resulting average time.

1. Measures the time, in hours and minutes, using the ticket creation timestamp and the timestamp of when the ticket status is changed from New.
   1. This needs to be measured using business hours 
2. We need to filter the results by the forms that are used for the tickets
   1. This allows us to report on different support teams
3. We need to filter the results by time frame (days, months, YTD, etc.)