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Jake Gonzalez

Entrou em 14 de nov. de 2022

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Última atividade em 15 de nov. de 2022

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Jake Gonzalez comentou,

ComentárioBuilding reports

Hey Brandon (729 Test) 

Sliced the data by Ticket ID and I'm seeing both of these situations come up. Appreciate the help and your quick response! 

Exibir comentário · Publicado 15 de nov. de 2022 · Jake Gonzalez

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Jake Gonzalez comentou,

ComentárioBuilding reports

Brandon (729 Test) Any Tips on reconciling Voice Tickets and Call totals? Seeing around the same figure for both but my understanding is that Voice tickets are not created when Calls are Abandoned unless you have the feature turned on (https://support.zendesk.com/hc/en-us/articles/4408821302810-Understanding-how-Talk-calls-become-tickets) and yet I'm seeing only around 100 fewer Voice tickets than Calls despite having over 500 Abandoned Calls. 

Exibir comentário · Publicado 14 de nov. de 2022 · Jake Gonzalez

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