Kate
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Kate comentou,
@... for our groups the article you linked doesn't resolve several issues that this is trying to address. A few of the things that currently require Guide Admin that we are looking to separate: Ad...
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Kate comentou,
I agree. We definitely have a need for these items within our org. Also, because these needs are are different from person to person anything implemented in this vein needs to be able to be modifie...
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Kate comentou,
Hi Scott Allison. Based on the pinned comment we should have expected a resolution to this issue by now. Do you have any insight into when we will see this change made? We have a few different cust...
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Kate comentou,
Cathy, Sounds frustrating. What Zendesk package did you choose when you signed up? I think that will help in determining what is going on with your reports. I don't work for Zendesk but thought per...
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Kate comentou,
Hi, this is a need we also have as well as the Support API. We have submitted a ticket and is also going to product and VoC. This is an important feature for large and small organizations.
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Kate comentou,
We also would like to be able to restrict who is able to share tickets in our instance. The reason this is important: We run a large instance with ~30 teams and only two of them should be able to s...
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Kate comentou,
This comes up regularly for us and the need to create triggers that create tags is a hack.
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Kate comentou,
This is something that has been an issue for us for awhile. An update that would include this ability would be extremely welcome. The level of effort to locate the previous group and assignee is ...
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Kate comentou,
This is also a major pain for us. Example When an agent is searching for a macro called "Water Park Operating Hours" they commonly want to search for Park Hours and this does not populate the ma...