Ronit Gieske
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Ronit Gieske comentou,
Are there any integrated CSAT apps that provide an in phone CSAT survey solution? It's very surprising that Zendesk doesn't have this feature when Freshdesk does.
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Ronit Gieske comentou,
Business hours by Group should be made available for the Professional Plan - Messaging. It is available for Chat and should be for Messaging as well. Different teams operate during different hours...
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Ronit Gieske comentou,
Thanks Martin - Besides responding in this forum. What does Zendesk do with these suggestions?
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Ronit Gieske criou uma publicação,
CSAT For Talk - Initiation upon end of call rather than ticket status
RespondidaWe would like the ability to trigger the CSAT email/text after the end of a phone call. Currently, the only option is to initiate based on the Ticket Status which is not ideal as it may be too earl...
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Ronit Gieske criou uma publicação,
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts
RespondidaSimple Talk metrics details are not currently available in any reports.Hold Time details - length of hold time per hold instance in the case of multiple holds on one callAgent transfer details - wa...