Ronit Gieske

1. Comunidade
2. Feedback - Voice (Talk)
3. CSAT For Talk

Are there any integrated CSAT apps that provide an in phone CSAT survey solution?  It's very surprising that Zendesk doesn't have this feature when Freshdesk does.

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• Ronit Gieske
• Criado 13 de fevereiro de 2023 22:36
• 2 votos

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

Business hours by Group should be made available for the Professional Plan - Messaging. It is available for Chat and should be for Messaging as well.  Different teams operate during different hours...

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• Ronit Gieske
• Criado 27 de outubro de 2022 16:47
• 1 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts

Thanks Martin -  Besides responding in this forum. What does Zendesk do with these suggestions?  

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• Ronit Gieske
• Criado 27 de outubro de 2022 16:45
• 0 voto