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Judy Correia
Entrou em 16 de out. de 2021
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Última atividade em 21 de jan. de 2025
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Atividade mais recente por Judy Correia
Judy Correia comentou,
How does this differ from Suggested first reply - https://support.zendesk.com/hc/en-us/articles/7041677653914-Using-AI-to-generate-a-first-reply-in-a-ticket ?
Exibir comentário · Publicado 21 de jan. de 2025 · Judy Correia
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Judy Correia comentou,
Not sure why this ticket is set to “awaiting your reply”, I haven't gotten a response to my original comment.
Exibir comentário · Publicado 21 de jan. de 2025 · Judy Correia
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Judy Correia comentou,
If a ticket moves between groups with different business hours (for example ticket came in assigned to Americas Group based on an organisations default group, but the ticket ends up being assigned to an agent in Europe Group) do business hours applied adjust to reflect Europe business hours vs America business hours?
What happens if agents in both groups are assigned to the same ticket over a period of time, how do business hours apply? Does it take into account the movement between groups?
Exibir comentário · Publicado 16 de jan. de 2025 · Judy Correia
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Judy Correia comentou,
Would be helpful to add a disclaimer on login for example to advise customer to not provide PII.
Exibir comentário · Publicado 15 de jan. de 2025 · Judy Correia
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Judy Correia comentou,
It appears users cannot create content from Knowledge if Turn on Knowledge is selected but knowledge articles is not selected under select content sources. Is there a way around this?
Exibir comentário · Publicado 11 de dez. de 2024 · Judy Correia
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Judy Correia comentou,
Following up on Jan 3 2022 comment (Is there a way to automatically assign a group to a new organization?) and Jan 4 2022 update (I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created). We have a similar need to A) update group automatically on org creation and B) updating existing org group (we recently made a change to our structure and need to update hundreds of orgs). Can this be done by bulk import?
Exibir comentário · Publicado 10 de out. de 2024 · Judy Correia
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Judy Correia comentou,
The above does not take into account weekends for those who do not operate a 24hr support team i.e. business days are only Mon-Fri, calculation should not take into account Sat and Sun.
Exibir comentário · Publicado 09 de out. de 2024 · Judy Correia
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Judy Correia comentou,
We had a suspended user create a ticket. This seems odd as we would expect a suspended user to be prevented for A) logging in and B) logging a ticket.
Exibir comentário · Publicado 26 de set. de 2024 · Judy Correia
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Judy Correia comentou,
Definitely very frustrating and confusing. This post is from 2021 and the feature is still available and does not function as expected. You have to create a calculated attribute exclude tickets with one or more specific tags in a report and then filter based on a true/false option. This makes absolutely on sense whatsoever. A simple filter to exclude tickets with tag X should simply work based on basic filter functionality.
Exibir comentário · Publicado 04 de set. de 2024 · Judy Correia
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Judy Correia comentou,
Hi - what I'm looking for is how to export a list of reports, not exporting one or more reports. Essentially want to get a list in Excel or some other type of table of all the reports listed in Explore.
Exibir comentário · Publicado 16 de mai. de 2024 · Judy Correia
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