Judy Correia
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Judy Correia comentou,
There are 2 types of created article metrics, one in the Team Publishing dataset (Articles created) and one in the Knowledge Capture dataset (Created articles). What is the difference between the t...
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Judy Correia comentou,
We are in a similar situation. Currently have staff in Europe and North America that work M-F standard business hours but are looking to offer 24/7 support for critical issues. We are currently loo...
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Judy Correia comentou,
Thanks, but does the search have the same limitation as Answer Bot which places much greater emphasis on the first 75 words of the article.
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Judy Correia comentou,
Yes, I understand I can add more after, that is the problem. Seems a waste of time to have to enter a limited summary and then have to enter more detail again. Ideally, someone submitting an inquir...
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Judy Correia criou uma publicação,
Character limit in chat
RespondidaWhen submitting an inquiry via the chat widget on the Zendesk site the character limit is far too short. Inquiries have to be cut down to just a couple of sentences. But, when submitting the canned...
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Judy Correia comentou,
Is it possible to set different messaging availability across customers? For example, messaging is available for all customers during local business hours, customers on a premium support model have...
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Judy Correia comentou,
Same question as Haley, is it possible to customize an agents profile to add additional ticket fields?
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Judy Correia comentou,
Does federated search work similar to Answer Bot whereby it places more emphasis on the first 75 words of an article/external content?
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Judy Correia comentou,
The Setting up the Zendesk Federated Search external content API. link in the How the Federated Search API Works section of this article just relaunched this same article in a new tab.
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Judy Correia comentou,
Naming conventions in Zendesk Explore are not intuitive at all. Would a simpler solution to help users understand metrics be to make the name unique or more specific? Better descriptions are needed...