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Greg Mazurak

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    Greg Mazurak criou uma publicação,

    Ticket Assignment

    Hello we have a few groups other than IT in our zendesk setup.  I've recently attempted to assign tickets to people in the accounting group.  While I'm able to navigate to the accounting group and ...

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    Greg Mazurak criou uma publicação,

    Changing Zendesk owner

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    Our account owner has left the business and we need to make a change.  What is the process for us to get this taken care of?  I am in as an Admin, but don't have any option to change the owner it w...

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    Greg Mazurak criou uma publicação,

    Question on Ticket classification based on email

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    Hello, I'm new to Zendesk and had some general support questions.  I don't see an email address for that, so perhaps that's my first question.  Is there a support function? On a more specific issue...