Support Admin
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Support Admin comentou,
The view condition "Ticket: Requester" seems illogical. If I set this condition, I cannot select any requester who is a user, or what is 99.5% of the situation. I can only select an agent, but I al...
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Support Admin comentou,
Is this article still accurate? I don't see anything like this in my instance. Yes I can go to Account and Reports, but I have to create a Report first with limited settings, and then I can export,...
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Support Admin comentou,
Just a little late for this topic's 10th anniversary!
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Support Admin comentou,
How do we test the new workspace if we do NOT have access to the premium sandbox?
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Support Admin comentou,
One, we don't need any of the enhancements. We only handle tickets, and do not support any other support channels (no calls, no chats). My concern is that we have custom app, tickets, triggers and ...
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Support Admin comentou,
There is no field Access in the user profiles in my instance. Did they move where this is set?
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Support Admin comentou,
Where is the default archive period set? We would prefer to have the archive to be 180 days when using views.
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Support Admin comentou,
I find it very strange that the follow function for an article does NOT do the one thing a user would expect -- email them when the content is updated. Seems a very basic function?
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Support Admin criou uma publicação,
Add the ability to add tags to the user profile via macros.
Currently a macro can add/set/delete tags on the active ticket. Please add the ability to add tags to the user profile. Use Case We use user segments to control access to certain KB articles. Membe...
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Support Admin comentou,
There is this statement: You will not be notified when updates are made to the body of an article, post, or comment. This is the one feature I would expect when following an article. How can we e...