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Grey Space

Entrou em 09 de set. de 2022

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Última atividade em 01 de jun. de 2023

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Grey Space comentou,

ComentárioSetting up Talk

Hello,

If the callback greeting is playing, will the call be presented to agents? We are trying to build a workaround to have the callback greeting offered after 30 seconds. We made the callback recording 30 seconds of hold music, then the callback instructions happen.

If they are listening to that 30 seconds of music, will the call be offered to agents in that time?

Exibir comentário · Publicado 01 de jun. de 2023 · Grey Space

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Grey Space comentou,

ComentárioBuilding reports

Hey Daniel Aron,

Is there a more specific release date for this yet? We are in Q4 and without this reporting Flow Builder isn't a tool we can fully roll out.

Thanks,

Jake

Exibir comentário · Publicado 13 de out. de 2022 · Grey Space

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Grey Space comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hello,

If we can't change the copy can you change it for us? The way it is currently worded makes it sound like the person can ask another question. When they do ask another question nothing is happening because they are at the end of the flow.

Thanks,

Jake

Exibir comentário · Publicado 15 de set. de 2022 · Grey Space

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