Jillian Sanschagrin

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Notification Sound for Tickets

We would also enjoy this feature. Please keep us updated when it could be done!

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• Jillian Sanschagrin
• Criado 8 de fevereiro de 2023 19:01
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

I would like an update about this too? We were forced to move and now everyone is complaining about this change. When are we going to see the change  ?

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• Jillian Sanschagrin
• Criado 18 de novembro de 2022 17:27
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk background colours

The new AGENT interface for internal notes yellow is so faint , I am being asked how do we darken it. Please update this feature it is one code change.  Thank you

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• Jillian Sanschagrin
• Criado 17 de novembro de 2022 15:53
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Internal Note Color (when someone new is joining to the thread)

I agree , this is confusing to explain to a team of over 200 users and they do not understand why it has to be this way. We would love if it would not be the same color as a personal private note. 

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• Jillian Sanschagrin
• Criado 17 de novembro de 2022 15:50
• 0 voto