Pesquisas recentes


Sem pesquisas recentes

Andreas Walser's Avatar

Andreas Walser

Entrou em 16 de out. de 2021

·

Última atividade em 27 de dez. de 2023

Seguindo

0

Seguidores

0

Atividade total

5

Votos

0

Assinaturas

2

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Andreas Walser

Andreas Walser comentou,

ComentárioWorking with articles in the knowledge base

Hi Brett

Thank you for your help. Ok, that's the old school way :-). But the draft articles do not appear in the insert link form.

Thank you.

Exibir comentário · Publicado 05 de out. de 2021 · Andreas Walser

0

Seguidores

0

Votos

0

Comentários


Andreas Walser comentou,

ComentárioWorking with articles in the knowledge base

Hi 

how can I add a link to a DRAFT article? 

Exibir comentário · Publicado 28 de set. de 2021 · Andreas Walser

0

Seguidores

0

Votos

0

Comentários


Andreas Walser criou uma publicação,

Publicação Q&A - Chat, messaging, and widgets

Hi all

I have 2 issues regarding the web widget.

1.

I have set up a Ticket-Form with 3 custom fields:
1. Produktauswahl
2. Runtime - Lizenztyp
3. Designer - Lizenztyp

This Ticket Form works fine when I open it inside the GUIDE (left side of the screenshot). But when I open the same Ticket Form in the Web Widget I can only see the 3. custom field "Designer - Lizenztyp" (see right side of the screenshot).
1. Produktauswahl and 2.  Runtime - Lizenztyp are missing.

 

 

2: 

I am using the following code to pre-fill the web widget from the screenshot below. 

Pre-filling the subject and the description works fine. But the custom field is not pre-filled. The custom field is a dropdown with two values:

value,tag,default

Benutzer - Lizenz,benutzer_-_lizenz,false

Floating - Lizenz,floating_-_lizenz,false

 


contactForm: {
ticketForms: [{
id: 1900000042633,
title: false,
fields: [
{ id: 'description', prefill: { '*': 'Wir haben Interesse an einer DATAFLOW Runtime Einzelprodukt-Lizenz. Bitte um Kontaktaufnahme um weitere Details zu klären' } },
{ id: 'subject', prefill: { '*': 'DATAFLOW Runtime Einzelprodukt-Lizenz' } },
{ id: 1900000293073, prefill: { '*': 'Benutzer - Lizenz' } }
]
}]
}

 

what do I need to change to pre-fill the Designer - Lizenztyp field?

 

Publicado 27 de ago. de 2021 · Andreas Walser

0

Seguidores

2

Votos

1

Comentário