Vanesa Mircheva
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Atividade mais recente por Vanesa Mircheva-
Vanesa Mircheva comentou,
Hello Team, We are facing issues when trying to search for macros using a keyword. We used to search for macros by using a keyword, after typing '/'. The thing is that now with Agent Workspace we c...
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Vanesa Mircheva comentou,
Hello Team, In the previous version, when an e-mail contained a word like ‘attached’ or similar and you forget to upload a file, an alert message appeared informing you that there is nothing attach...
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Vanesa Mircheva comentou,
Hello Team We are facing issues when trying to search for macros using a keyword. We used to search for macros by using a keyword, after typing '/'. The thing is that now with Agent Workspace we ca...
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Vanesa Mircheva criou uma publicação,
Away status - Notifications
Hi Team, The issue on our side is that when an agent set his status to ‘Away’ he continues to receive notifications for incoming chats. This is annoying for the agents who are currently not taking ...
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Vanesa Mircheva criou uma publicação,
Private Transcript visibility
Hi Team, With the Agent Workspace we experience issues with the Transcript visibility. When the option is set to "Private" the chats no longer appear as internal notes and thus they are not being e...
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Vanesa Mircheva criou uma publicação,
Chat tabs switch their positions
Hello Team, With the Agent Workspace, during a chat, the tabs switch their positions (the chat with the latest message appears in the first position). From our point of view, we consider this a dis...
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Vanesa Mircheva comentou,
Hello Team, We have the same issue. It affects our flow since our internal procedures require assigning tickets to the general queues. Then, the manager of the department usually assigns the ticket...