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Keegan

Entrou em 22 de mar. de 2022

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Última atividade em 16 de mai. de 2024

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Keegan comentou,

ComentárioMore integrations

When using the new Power BI connector, I'm only getting about 74,000+ rows for tickets and ticket metrics. Our zendesk instance has 1.5 million tickets. I think we get the correct number of rows in the user table though. Why would this be?

Exibir comentário · Publicado 16 de mai. de 2024 · Keegan

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Keegan comentou,

ComentárioAI agent basics

If I understand this correctly, a conversation that a customer indicates as resolved will count towards this, even if no AI generated answer was provided. With only 10 resolutions per agent per month, this is going to push us AWAY from trying to improve the self-serve rate, as it's probably cheaper for an agent to respond to an easy question with a macro than for the bot to answer that question

Exibir comentário · Editado 23 de abr. de 2024 · Keegan

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Keegan comentou,

Comentário na comunidade Q&A - Reporting and analytics

I would also love to be able to report on first reply time after a ticket is assigned to a new group. Has there been any news on this?

Exibir comentário · Publicado 17 de jun. de 2022 · Keegan

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