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Gerald Cunningham

Entrou em 24 de out. de 2022

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Última atividade em 24 de out. de 2022

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ComentárioReporting for Talk
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Hello, 

When looking at our reports, we are seeing a lot of calls in the "Not Recorded" time bracket. With a heavy focus on abandoned calls, we are trying to get a clear understanding of this customer's experience. If a call is Abandoned in Queue, but "Not Recorded" does that mean that the customer is disconnecting prior to entering our queue? If so, what is the difference between the "Not Recoded" section and the "Zero" part of the 0-5sec bracket? 

 

Thanks! 

Gerald C

Exibir comentário · Publicado 24 de out. de 2022 · Gerald Cunningham

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