Katarina Swank
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Katarina Swank comentou,
upvoting this as well! We have many groups on Zendesk that primary use side conversations for communication and have no way of exporting that thread.
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Katarina Swank criou uma publicação,
CCs missing on recovered Suspended tickets
We recently noticed when a ticket is recovered from the suspended tickets, the CC's don't appear in the ticket comment and only appear in the composer area. This causes confusion and archive concer...
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Katarina Swank comentou,
Do we have any update on this being on a roadmap anywhere? We would also like to receive requesters OOO emails as this causes customer satisfaction issues, with spamming our customer, as well as, n...
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Katarina Swank comentou,
Hi Toby, I was curious, are tables supported by this? We have many teams who try to paste in tables into the side conversation feature today, and it's not supported. Will this EAP resolve this?
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Katarina Swank criou uma publicação,
Macro: Ability to Change Text Color/Highlight Color
Feature Request Summary: It would be nice to have the ability to change text color in a macro. Description/Use Cases: Agents heavily use macros for standardize responses on a ticket. With Agent...
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Katarina Swank comentou,
With agent workspace, is this possible to update text color in macros now?
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Katarina Swank comentou,
Thank you so much! This definitely helps!
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Katarina Swank comentou,
Is there a "select all groups" option? We have ALOT of groups and we noticed if we need to send out communication to all the groups, we have to select each one individually. It would be nice to be ...