Katarina Swank
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Atividade recente por Katarina Swank-
CCs missing on recovered Suspended tickets
We recently noticed when a ticket is recovered from the suspended tickets, the CC's don't appear in the ticket comment and only appear in the composer area. This causes confusion and archive concer...
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Macro: Ability to Change Text Color/Highlight Color
Feature Request Summary: It would be nice to have the ability to change text color in a macro. Description/Use Cases: Agents heavily use macros for standardize responses on a ticket. With Agent...