Lars Prakken

1. Comunidade
2. Zendesk Suite Q&A
3. Delete attachments in WhatsApp tickets

We are experiencing issues with this feature.   Sometimes we _are_ able to redact whatsapp tickets, but sometimes we are not.   This is independent of ticket status (open / pending / solved / close...

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• Lars Prakken
• Editado 13 de julho de 2023 07:33
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

+1

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• Lars Prakken
• Criado 1 de fevereiro de 2023 13:09
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

+1 for this.  We get quite a lot of complaints from our agents since this update.

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• Lars Prakken
• Criado 8 de março de 2022 09:24
• 7 votos