Garegin Asatryan
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Atividade mais recente por Garegin Asatryan-
Garegin Asatryan comentou,
Hi Lisa!Agreeing on both points Vahe and Isak mentioned, furthermore, an example would be perhaps going into a fallback flow. Let's say there are 50 flows in a chatbot, I'd like to have the option ...
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Garegin Asatryan comentou,
Hi Sarah Darmawan!Thanks for sharing this, it's really helpful. Could you please also tell me if it's possible to do this for only 1 or more departments and leave the rest as the default way goes? ...
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Garegin Asatryan criou uma publicação,
Ticket Merging Experience in Agent Workspace
The merging experience is awful in the Agent Workspace, as our agents need to go back and forth to get the users email and then use it in the apps section to merge it. Moreover, the last comment be...
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Garegin Asatryan criou uma publicação,
Messaging Bot Feature Request - Content Managment Export/Import
Having the ability to export the content which the chatbot sends will help Quality control teams to review it and make sure that there are no issues with the messaging of the chatbot. Morevoer, th...
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Garegin Asatryan criou uma publicação,
Messaging Bot Feature Request - Lack of conditional logic
Implementing a conditional logic on the messaging bot will allow to have sophisticated flows that assist users and provide answers more accurately. Moreover, having conditions for variables will al...
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Garegin Asatryan criou uma publicação,
Messaging Bot Feature Request - KPIs on individual answers and overall reporting
It would be helpful to have a reporting system for messaging bot. Individual KPI's and KPI groups will assist to gather quick data on how flows work.Also, having a reporting system of the performan...
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Garegin Asatryan criou uma publicação,
Messaging Bot Feature Request - Reusable Modules and flows
It would be helpful to have the ability to reuse modules from one flow into another, without duplicating it. Meaning if there are two different ways a user can reach a point, in that case, do not h...
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Garegin Asatryan criou uma publicação,
Feature to Copy Previews of Macros as an HTML text
ConcluídaHi, We'd like to be able to copy macros and keep the HTML aspect of it. Meaning, being able to paste hyperlinked texts as well as keeping the text color without giving it a gray background. This w...
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Garegin Asatryan criou uma publicação,
Feature Request to Redact Merged Internal Notes
Hi, We'd like to have a feature to redact merged ticket internal notes since there is no option to redact, delete or change them and it can cause a GDPR and/or a data privacy issue.Please consider ...
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Garegin Asatryan criou uma publicação,
Messaging bot exporting
Hi,From the needs of our team we'd like to have the option to export the messages the bot sends from Messaging, it will be used to have a clear brand conversation, for quality and localisation purp...