antonio.lozano

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

+1 . This would be very helpful.

• Visualizar comentário
• antonio.lozano
• Criado 24 de junho de 2022 11:23
• 0 voto

1. Support
2. ...
3. Best practices and recipes
4. Understanding tags and ticket fields

Hi everybody,  Anyway workaround in order to assign tags to a free text custom field ?  Our field would be something like :  Customer Name. It would be great to be able to automatically assign a ta...

• Visualizar comentário
• antonio.lozano
• Criado 31 de março de 2022 13:47
• 0 voto

1. Email
2. ...
3. Managing your email
4. Forwarding incoming email from your existing email address to Zendesk Support

Hi team ,  I am forwarding emails from a Gmail Account to Zendesk Support . Those emails include an attachment when forwarded, however some attachments are lost in my Zendesk Support tickets  . Any...

• Visualizar comentário
• antonio.lozano
• Criado 11 de fevereiro de 2022 13:20
• 0 voto

1. People
2. ...
3. End users and organizations
4. Creating organizations

Hi Team ,  My company  will be doing an Import via API for the users in our own software platform. Those users will be automatically asigned to an organization by default ( Users from Our platform)...

• Visualizar comentário
• antonio.lozano
• Criado 11 de fevereiro de 2022 10:49
• 0 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Understanding Guide user permissions for knowledge base access

Hi Team ,  Our Organization needs to set different user permissions in Guide   for : Forms ( It will only be available for  employees)  Knowledge base ( it will be available for external customers...

• Visualizar comentário
• antonio.lozano
• Criado 9 de fevereiro de 2022 10:31
• 0 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hi Team ,  Our Organization needs to set different user permissions in Guide   for : Forms ( It will only be available for  employees)  Knowledge base ( it will be available for external customers...

• Visualizar comentário
• antonio.lozano
• Criado 9 de fevereiro de 2022 10:29
• 0 voto

1. Support
2. ...
3. Ticket customization
4. Creating multiple ticket forms

Hello ,    Is it posible to create Dynamic Forms? Meaning the form fields  will recalculate  based in the option the client selects in a given field. Best 

• Visualizar comentário
• antonio.lozano
• Criado 27 de janeiro de 2022 16:00
• 0 voto