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Barbara Brauner

Entrou em 16 de out. de 2021

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Última atividade em 17 de mai. de 2022

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Atividade mais recente por Barbara Brauner

Barbara Brauner comentou,

ComentárioGeneral questions and issues about tickets

+1

This feature would be really useful.

Exibir comentário · Publicado 17 de mai. de 2022 · Barbara Brauner

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Barbara Brauner comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

+1 

This feature would be really helpful.

Exibir comentário · Publicado 13 de abr. de 2022 · Barbara Brauner

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Barbara Brauner comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Same question. It's not just a nuisance, but really a security concern as described multiple times above.

Exibir comentário · Publicado 07 de abr. de 2022 · Barbara Brauner

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Barbara Brauner comentou,

ComentárioSetting up Agent Workspace
  • If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.

Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?

Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.

Thanks.

Exibir comentário · Publicado 09 de fev. de 2022 · Barbara Brauner

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Barbara Brauner comentou,

ComentárioExplore recipes

Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.

Exibir comentário · Publicado 26 de jan. de 2022 · Barbara Brauner

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Barbara Brauner comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Dane,

Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too.

Thanks.

Exibir comentário · Publicado 25 de jan. de 2022 · Barbara Brauner

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Barbara Brauner comentou,

ComentárioExplore recipes

Very helpful, thanks a lot Elaine!

Exibir comentário · Publicado 11 de dez. de 2021 · Barbara Brauner

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Barbara Brauner comentou,

ComentárioExplore recipes

Hi Elaine,

Thanks for your response.

I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.

 

Exibir comentário · Publicado 07 de dez. de 2021 · Barbara Brauner

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Barbara Brauner comentou,

ComentárioExplore recipes

Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?

Thanks.

Exibir comentário · Editado 03 de dez. de 2021 · Barbara Brauner

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Barbara Brauner comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1

That feature would be very helpful!

Exibir comentário · Publicado 17 de nov. de 2021 · Barbara Brauner

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