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Andris Vilcāns

Entrou em 11 de abr. de 2023

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Andris Vilcāns comentou,

Comentário na comunidade Feedback - Voice (Talk)

Hello,

@... Thank you for your comment - would be great to hear about your mentioned "other ways" from practical perspective!

Best regards,

Andris

Exibir comentário · Publicado 11 de mai. de 2023 · Andris Vilcāns

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Andris Vilcāns comentou,

ComentárioManaging Talk

Hi Sabra - I was leaving my feedback by creating new thread here and already getting an answer from your colleague: Greeting for Outbound call - EU GDPR issue – Zendesk help

Exibir comentário · Publicado 11 de mai. de 2023 · Andris Vilcāns

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Andris Vilcāns criou uma publicação,

Publicação Feedback - Voice (Talk)

Hello Zendesk team,

I found conversation about this topic in 2022-August, no more news after that.

Please update the situation in this year!

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are saying the same sentence again and again every time calling to customer. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

Publicado 10 de mai. de 2023 · Andris Vilcāns

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Andris Vilcāns comentou,

ComentárioManaging Talk

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

Exibir comentário · Editado 11 de abr. de 2023 · Andris Vilcāns

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Andris Vilcāns comentou,

Comentário na comunidade Feedback - Voice (Talk)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

Exibir comentário · Editado 11 de abr. de 2023 · Andris Vilcāns

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Andris Vilcāns comentou,

Comentário na comunidade Feedback - Sales CRM (Sell)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

Exibir comentário · Editado 11 de abr. de 2023 · Andris Vilcāns

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