Pesquisas recentes
Sem pesquisas recentes

Phaedon
Entrou em 16 de ago. de 2022
·
Última atividade em 08 de jan. de 2025
Seguindo
0
Seguidores
0
Atividade total
21
Votos
4
Assinaturas
6
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Phaedon
Phaedon comentou,
This would be of huge benefit to us
Exibir comentário · Publicado 08 de jan. de 2025 · Phaedon
0
Seguidores
0
Votos
0
Comentários
Phaedon comentou,
I think this is essential
Exibir comentário · Publicado 27 de jun. de 2024 · Phaedon
0
Seguidores
1
Votos
0
Comentários
Phaedon comentou,
Thank you Fran!
Exibir comentário · Publicado 11 de abr. de 2023 · Phaedon
0
Seguidores
0
Votos
0
Comentários
Phaedon criou uma publicação,
Hi there,
I'm fairly new at Zendesk Explore reporting and I've tried searching for an example but I'm struggling to find one.
I want to include SUM(Agent replies) in a report, but only for tickets with a particular tag. Because of how the report is set up, I don't want to do this with a report filter (as I don't want the filter to affect other metrics. Specifically, I want to compare this filtered by tag SUM(Agent replies) to the overall unfiltered SUM(Agent replies) How would I set this up? I think it would be a calculated metric, but I'm struggling to find an example to work with.
Editado 27 de fev. de 2023 · Phaedon
0
Seguidores
2
Votos
2
Comentários
Phaedon comentou,
Hi Dane,
Thanks for the feedback. That's really a shame. It would be so nice to be able to show the overall average and the agent average in a single table...
Exibir comentário · Publicado 18 de out. de 2022 · Phaedon
0
Seguidores
0
Votos
0
Comentários
Phaedon comentou,
Thank you so much Dane! I see what you mean now.
Last question though: is there a way to do this, but not actually show the Ticket IDs as rows? I'd love to have the overall average, and the average by assignee, without the per ticket detail, in one table.
Exibir comentário · Publicado 17 de out. de 2022 · Phaedon
0
Seguidores
0
Votos
0
Comentários
Phaedon comentou,
Thanks for that feedback Dane! Can you give me some guidance to how to do what you're describing with the attribute Ticket ID or point me to an article that will show me? I'm quite new at all this.
Exibir comentário · Publicado 14 de out. de 2022 · Phaedon
0
Seguidores
0
Votos
0
Comentários
Phaedon comentou,
When adding a total to a table it seems as if the aggregator is being used on the row data rather than the background data. Is there a way to fix this?
Specifically, I'm looking at a table of first reply (AVG) time by agent and month. When I add a Grand Total, with the AVG aggregator, it seems to take an average of the individual lines rather than an average of the total data. It's doing an average of the averages rather than the overall first reply time for that month. How might I change that?
Exibir comentário · Publicado 14 de set. de 2022 · Phaedon
0
Seguidores
0
Votos
0
Comentários
Phaedon comentou,
We link to invoices and credit notes in Xero. It would be nice to make them clickable.
Exibir comentário · Publicado 08 de set. de 2022 · Phaedon
0
Seguidores
1
Votos
0
Comentários
Phaedon comentou,
Thank you Gabriel Manlapig
Exibir comentário · Publicado 31 de ago. de 2022 · Phaedon
0
Seguidores
0
Votos
0
Comentários