Phaedon
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Phaedon criou uma publicação,
Sum of agent replies on tickets with a particular tag in Zendesk Explore
Hi there, I'm fairly new at Zendesk Explore reporting and I've tried searching for an example but I'm struggling to find one. I want to include SUM(Agent replies) in a report, but only for tickets ...
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Phaedon comentou,
Hi Dane, Thanks for the feedback. That's really a shame. It would be so nice to be able to show the overall average and the agent average in a single table...
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Phaedon comentou,
Thank you so much Dane! I see what you mean now. Last question though: is there a way to do this, but not actually show the Ticket IDs as rows? I'd love to have the overall average, and the average...
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Phaedon comentou,
Thanks for that feedback Dane! Can you give me some guidance to how to do what you're describing with the attribute Ticket ID or point me to an article that will show me? I'm quite new at all this.
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Phaedon comentou,
When adding a total to a table it seems as if the aggregator is being used on the row data rather than the background data. Is there a way to fix this? Specifically, I'm looking at a table of first...
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Phaedon comentou,
We link to invoices and credit notes in Xero. It would be nice to make them clickable.
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Phaedon comentou,
Thank you Gabriel Manlapig
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Phaedon comentou,
We've just upgraded to Zendesk Suite and now have access to Explore. There's obviously a lot more at our disposal here, but I'm struggling to figure out how to get a like-for-like comparison on the...