Nate Williams

Starting today I have had several agents report to me that they are now experiencing this issue.  We are on Professional.  I would like to understand why the ability to create new users was taken away from agents.  Many times we have external customers or new customers contact us through phone or direct email and we would like our agents to be able to manually submit a ticket for them for correspondence and tracking.  Now they are having to have admins (me) create these customers before they can do so... frustrating.