Camilo Gomez
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Atividade mais recente por Camilo Gomez-
Camilo Gomez comentou,
As we shift more and more of our interactions to Messaging we will need to redact more content is there a plan or a workaround available to redact content that is added by the system (Answer Bot) d...
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Camilo Gomez comentou,
Yes it would be useful to have the following attributes Report Name Dataset Last Updated Time/Date Last Updated By Created by Created Time/Date
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Camilo Gomez criou uma publicação,
Export All Report Feature for Admins
We are trying to some clean ups of our Zendesk Explore reports but there is no way to export all of the current reports. Since we have over 3,000 reports it is hard to understand the scope of the i...
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Camilo Gomez comentou,
This is important for us because there are some instances where our agents must apply two different macros using guided mode. The first macro is a public comment to the customer and then the second...
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Camilo Gomez comentou,
This feature would be better if tickets that have already been assigned to an agent would be excluded from the logic when the next agent hits next, and not only when an agent is actively looking to...
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Camilo Gomez comentou,
Some of my customers are reporting that when trying to leave a satisfaction rating from a mobile phone email reply they are receiving error messages. Are you aware of any limitations using the stan...
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Camilo Gomez comentou,
Will you be rolling this out in phases or will this be pushed out to all instances? If there is an early pilot program we would love to participate on this.
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Camilo Gomez comentou,
Hello Chika, Hoping that this is still slated to be released in the next couple of weeks. When the release is made will there be a more technical information as to how the malware detection will w...
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Camilo Gomez comentou,
Hi Sam, This might not help your instance but if you have Zendesk Chat implemented you are able to see from which page the user open the chat message.
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Camilo Gomez comentou,
If we update the fields that are used in a form and remove some of the fields that get updated by some of our macros would the macros fail due to not finding that field on the form? Did some preli...